Ryan Consulting Services — PRIVACY POLICY
Last updated: January 16, 2025
WHO WE ARE
Ryan Consulting Services, LLC (“RCS”, “we”, “us”). This policy covers rcsanalytics.com and our related communications (e.g., contact forms, email, newsletter).
Contact: privacy@rcsanalytics.com
WHAT WE COLLECT
- You provide: name, email, company/role, messages you send us, and any attachments you choose to provide.
- Automatic: IP address, device/browser info, pages viewed, timestamps, crash/performance logs, and coarse location derived from IP.
- Sensitive data: not sought; if you provide it, we use it only to deliver security/authentication.
HOW WE USE DATA
- Run and improve our website and services; provide support and billing.
- Keep things secure (fraud/abuse detection, incident response).
- Communicate service updates; send marketing where allowed.
- Analytics to improve quality and reliability.
- Legal compliance and enforcing our terms.
LEGAL BASES (GDPR, if applicable)
Contract, legitimate interests (security/improvement), consent (e.g., optional cookies/marketing), and legal obligation.
COOKIES & TRACKING
- Essential (login-free site operations such as security and preferences).
- Analytics (usage/performance).
Your choices: manage via browser settings and our cookie banner (where shown). We honor Global Privacy Control (GPC) where applicable.
HOW WE SHARE
We do not sell or share personal information. We share with:
- Service providers (hosting, storage, email/SMS, analytics, payments, support).
- Professional advisors/auditors under confidentiality.
- Authorities when required by law or to protect rights/safety.
- In a merger/acquisition; data remains protected per this policy or a successor policy.
We may disclose de-identified/aggregated information.
RETENTION
- Account/profile & billing (if applicable): account life + up to [7] years (tax/audit/fraud).
- Logs/telemetry: [90–365] days (longer if needed for security/support/legal).
- Support messages: [3] years after closure.
- Marketing contacts: until you opt out or [24] months of inactivity.
- Backups: rolling [30–90] days.
After that, we delete or de-identify.
SECURITY
Encryption in transit/at rest, access controls, monitoring, and vulnerability management. No system is 100% secure. Report issues: security@rcsanalytics.com.
INTERNATIONAL TRANSFERS
If data moves outside your region, we use safeguards like EU Standard Contractual Clauses (plus UK addendum where needed).
YOUR RIGHTS
Depending on your location, you can request: access/know, copy, correct, delete, portability; you can withdraw consent where we rely on consent. US state residents can appeal denials.
Submit requests: privacy@rcsanalytics.com. We may verify your identity and won’t discriminate for exercising rights.
YOUR CHOICES
- Marketing emails: email us.
- Cookies: use browser settings and our banner (where available).
CHILDREN
Not for children under 13 (or local equivalent). If you believe a child provided data, contact us to delete it.
SUBPROCESSORS
We use third parties to help provide our website and services (hosting, storage, email, analytics, support). Current list available on request via privacy@rcsanalytics.com.
CHANGES
We will update this page as needed and adjust the “Last updated” date. Material changes will receive additional notice where required.